NOTE: If you have lost your log in details or are having trouble logging in , please don't send us e-mail. Click either 'Forgotten Password?' or 'log in problems' links (on personnel and companies log in pages) to have your log in details automatically sent out to you or find out what your log in problem is - 99.99% of log in problems are caused by YOUR browser not our system, so please read the info!.
Fine Print – Contacting rigg-access.com
Our e-mail is usually answered within one hour during business hours, and within one business day at other times. We've been known to let this target slip now and again when we get really busy, but we will get back to you as quickly as possible.
In contacting us for assistance with technical matters, we ask that you state your questions as clearly and simply as possible, using no jargon, abbreviations or other bits we're unlikely to understand. We're pleased to assist you, but doing so will be tricky if we don't know what you're asking us to do for you!. Our wording above is quite harsh but we do deal with an awful lot of enquiries every day and need to weed out the silly requests in order to get to yours.
If we reply to you and you reply to our reply [ referred to as a "message thread" ] please quote all the previous messages in the thread.
We respond to hundreds of messages per day - this is the only way we'll be able to keep track of what's been said.
We are only able to respond to messages written in English.
We are extremely serious about privacy – please see our privacy statement for more about this.
