2. What information do we hold and where do we get it?
3. What does Rigg Access do with your personal information?
4. Who else gets to see your information?
5. What choices do you have?
6. Looking after your data
8. Contacting us
We take the security and privacy of customer information seriously and are committed to safeguarding your privacy online. As a business, Rigg Access Ltd is built on the bedrock of building long term relationships with customers and site visitors.
If you leave, we have failed. So we make every effort not to breech privacy and risk customer offence for short-term financial gain. Your data is about you, Rigg Access and how we work together. This brief guide describes how we collect, use and safeguard the information you provide us with when you use our online services.
Personal data is the information you supply that identifies you, for example, your name and address. Anonymous data is information that does not identify you personally, for example, the average length of visit to our site is 12 minutes.
Rigg Access's primary reason for collecting personal data is to provide you with a more personalised service. We also collect data so that we can understand and identify our customers/visitors needs. The aim is to make each online experience a better one. Understanding your needs means we are in a better position to meet them, and we can do this by looking at how you use our services/information and products.
Information about your visits to our services:
Rigg Access may gather data about what pages you visit within the site, how long you stayed on a page, and the route you took to navigate through the pages. This information helps us monitor the user friendliness of our service and what your needs might be. It also helps us to develop and improve our service generally [in direct response to customer requirements.]
When you register with our newsletter or add your details to our searchable employment database, we collect personal details from you [name and address, employment details etc]. This helps us to provide a personalised service, unique to you.
We may also ask you for personal details at other times, for example if we run a market research questionnaire, competition, sweepstake or promotion. The majority of this data collection is not compulsory, however.
Your personal information may be obtained in any of the following ways:
- Online registration forms
- Online forms from time to time
- By email
- Automatically by your internet browser
- On Customer agreements
- By post [via interactive CD-ROM]
- Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.
Your Personal Information:
Rigg Access will NEVER provide reports to third parties, for example content partners and advertisers.
We formulate statistical reports - these are anonymous summaries used to monitor the success of our content and advertising, and to help us develop a service in line with customer need. From our statistical reports we can provide general information about our service, for example, ‘4,000 people clicked on an advertisement yesterday’, or ‘26% of our customers are over 34 years old’.
Inclusion in our employment database means that your details will be available to international NDT and Rope Access companies, these companies have all been vetted by Rigg Access Ltd wherever possible. Only bona fide companies can access these details and all email addresses within our databases wherever possible, are protected from spam harvesters.
We won’t pass on personal information to third parties unless we are required by law to disclose that information. Employing companies can view your employment details and may contact you with possible job offers.
From time to time, Rigg Access may ask you questions about your tastes and preferences [e.g.: Is the black background easy on your eyes!]. This is done only to enhance your online experience with us.
Don't subscribe to our newsletter or add your details to the employment database. Although, we would recommend that you did!
Rigg Access is committed to data security. We have implemented technical, managerial, and operational security, rules, procedures and measures, to ensure that your personal information is held within operating environments that are not available to the public. We take steps to guard against unauthorised access, improper use, alteration, destruction, and accidental loss of personal data. This includes rules for all staff with access to the server, network or databases that hold your personal information. We are also registered with the UK Data Protection Act: Registration number: 27052929
Please note that this policy only applies to the collection and use of data by Rigg Access Ltd and not to other companies, individuals, and organisations to which we provide links through our online services.
If you have any questions or concerns about our use of your personal information you should write in the first instance to our Privacy Compliance Team at our registered office [address below] or email us. Please also use this address to let us know of any experience with privacy problems you may have with any of the sites to which our services link to.
Privacy Compliance Team
Rigg Access Ltd
Old Rectory A
UNITED KINGDOM NE62 5NG
If you want to learn more about the rights regarding your personal data you should contact the Information Commissioner’s office information line on 01625 545 745 or visit their web site at www.ico.gov.uk